Terms of service

These terms are an agreement between you and PAVLE RALIĆ PR AVEDOC, Palmira Toljatija 46/24, 11070 Belgrade, Serbia, registration number 66397220, tax ID (PIB) 112852591 (“Stalana”, “we”). By using the website, the agency app, agency websites on Stalana or the mobile app, you accept these terms and the privacy policy.

If you accept them on behalf of an agency, you confirm you’re authorised to bind it.

• Agency — a company or sole trader using Stalana for real estate brokerage (sales and rentals).
• Agency user — the owner and staff the agency opens accounts for.
• Buyer — a person who searches properties, sends enquiries, books viewings or messages an agency.
• Agency content — listings, photos, videos, plans, descriptions and data the agency enters.
• Service — the Stalana platform: agency website, CRM, apps and related features.

• Account details must be accurate. An account is personal; don’t share access.
• The agency owner sets roles and is responsible for their users’ accounts; remove an account when someone leaves.
• Keep your password and device safe; we recommend two-factor sign-in. Report suspected misuse to us right away.
• We may temporarily block an account that threatens the Service’s security or breaks these terms, with notice where possible.

• Plan prices are on the pricing page, in euros, excluding VAT. Payment is in advance, monthly or yearly.
• A new agency’s first month is free (trial); the first invoice is issued when the trial ends. If you don’t continue, you pay nothing.
• We invoice in euros, or in dinars at the National Bank of Serbia middle rate on the invoice date; payment is due in 15 days.
• Extras (import, SMS/Viber messages, extra AI credits) are charged per quote or by actual use.
• If an invoice is still unpaid 15 days after it’s due, we may limit the Service to reading and exporting data.
• We announce price changes at least 30 days in advance; the new price applies from the next billing period.
• Paid periods aren’t refunded unless the law requires otherwise.

• The agency is responsible for the accuracy of listings, prices and data, and for having the right to publish photos, videos and other material.
• The agency operates in line with the Serbian Real Estate Brokerage Act and other regulations, including registration in the Brokers Register, brokerage agreements and viewing confirmations.
• The agency grants us a non-exclusive right to store, process (e.g. resize, watermark, translate) and display agency content on its website and in Stalana search and app, for the duration of the agreement.
• Stalana is not a broker, doesn’t verify listings and isn’t a party to agreements between the agency, owners and buyers.

For the data an agency keeps in Stalana, the agency is the controller and Stalana the processor. As processor, we:

• process the data only to provide the Service and on the agency’s documented instructions (these terms and the settings in the app);
• bind everyone with access to confidentiality;
• apply the technical and organisational measures described in the privacy policy;
• use the sub-processors listed in the privacy policy; we announce new ones in advance and the agency may object and terminate;
• help the agency answer data subject requests and meet its obligations under the ZZPL and GDPR;
• notify the agency of a personal data breach without undue delay, at the latest within 48 hours of becoming aware of it;
• return (export) and delete the data within 90 days after the agreement ends, unless the law requires keeping it;
• make available the information needed to demonstrate compliance.

The agency is responsible for the lawful basis for processing its clients’ data and for informing its clients.

• Listings are published by agencies; for a property’s accuracy, availability and price, contact the agency.
• Enquiries, viewings and messages go to the agency; you enter brokerage and sale agreements with the agency or seller.
• Stalana is free for buyers. You can delete your account at any time.

You may not:

• publish false, misleading or someone else’s listings, or content you have no rights to;
• send unsolicited messages or use buyers’ contacts unlawfully;
• scrape data, circumvent limits or access other people’s data;
• disrupt the Service, introduce malicious code or test for vulnerabilities without our written permission;
• resell the Service without an agreement with us.

Descriptions and translations suggested by AI are suggestions: the agency reviews them before publishing and is responsible for the published text. For AI we send only property data, no personal data. AI credits are valid in the billing period they’re granted for.

Some features use third-party services (e.g. YouTube, Apple and Google sign-in, Viber/SMS, maps). Their own terms apply as well; we’re not responsible for their availability or changes.

We aim to keep the Service running without interruption and schedule maintenance outside agencies’ working hours, with notice where possible. Support is by email on working days. We develop and change the Service; we won’t remove a feature an agency relies on without at least 30 days’ notice.

Stalana, its software, design and trademark belong to us. Agency content belongs to the agency. We may freely use suggestions and feedback to improve the Service.

The Service is provided “as is”. To the extent the law allows, we’re not liable for lost profit, lost deals or indirect damage, and our total liability to an agency is limited to the amount paid for the Service in the last 12 months. This limit doesn’t apply to damage caused intentionally or by gross negligence, or where the law doesn’t allow it.

• The agency can cancel at any time; the Service runs until the end of the paid period.
• We may terminate with 30 days’ notice, or immediately for a serious breach of these terms.
• After termination the agency has 90 days to export its data; then we delete it, except what the law requires us to keep.

These terms are governed by the laws of the Republic of Serbia, and disputes go to the competent court in Belgrade, unless mandatory consumer law says otherwise.

We tell agencies about material changes by email at least 30 days in advance. If you don’t agree, you can cancel before the changes take effect.

PAVLE RALIĆ PR AVEDOC, Palmira Toljatija 46/24, 11070 Belgrade, Serbia · office@stalana.com