Stalana
Note legali

Cancellazione dell'account e dei dati

Come cancellare il suo account Stalana e cosa viene cancellato.

Ultimo aggiornamento: 17 October 2026

In breve

Buyers delete their account themselves, in the app or on the agency website, and deletion is immediate. Agency staff accounts are removed by the agency owner.

1. In the mobile app

  • Open the Stalana app and sign in.
  • Go to Account → Your data.
  • Tap Delete account and confirm.

2. On an agency website

Sign in on the agency website, open My account and choose Delete account. You can also download a copy of your data there.

3. What is deleted

  • your account and sign-in details, favourites, saved searches and alerts, push notification tokens;
  • your name, phone and email are removed from enquiries, viewings and messages held by agencies.

4. What is kept

  • signed viewing confirmations, which the agency must keep by law;
  • invoices and data regulations require us to keep, for as long as they require;
  • backups, which are deleted automatically within 30 days.

5. Agency staff accounts

The agency owner removes a staff account in Settings → Team. An owner who wants to close the whole agency writes to office@stalana.com; the data can be exported first.

Richiesta di cancellazione

Se non riesce ad accedere, invii qui una richiesta. Verificheremo che l'account sia suo e lo cancelleremo entro 30 giorni.