Juridic
Ștergerea contului și a datelor
Cum vă ștergeți contul Stalana și ce se șterge atunci.
Ultima actualizare: 17 October 2026
Pe scurt
Buyers delete their account themselves, in the app or on the agency website, and deletion is immediate. Agency staff accounts are removed by the agency owner.
1. In the mobile app
- Open the Stalana app and sign in.
- Go to Account → Your data.
- Tap Delete account and confirm.
2. On an agency website
Sign in on the agency website, open My account and choose Delete account. You can also download a copy of your data there.
3. What is deleted
- your account and sign-in details, favourites, saved searches and alerts, push notification tokens;
- your name, phone and email are removed from enquiries, viewings and messages held by agencies.
4. What is kept
- signed viewing confirmations, which the agency must keep by law;
- invoices and data regulations require us to keep, for as long as they require;
- backups, which are deleted automatically within 30 days.
5. Agency staff accounts
The agency owner removes a staff account in Settings → Team. An owner who wants to close the whole agency writes to office@stalana.com; the data can be exported first.
Cerere de ștergere
Dacă nu vă puteți autentifica, trimiteți o cerere aici. Verificăm că contul vă aparține și îl ștergem în cel mult 30 de zile.